21-036 Customer Care and Billing Services for Utility Services

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21-036 Customer Care and Billing Services for Utility Services

Tender Information
Author pmnationtalk
Deadline September 30, 2021
Pending 1
Name Alberta Public Sector
Type RFI
Region Alberta
Email
Sector Public Sector
12477688 1
Da036d7c87b9b7f52b263417a5cd4d22 {{unknown}}
Category Services

Basic Information

Reference Number
AB-2021-05252

Issuing Organization
Alberta Public Sector

Solicitation Type
RFI – Request for Information (Informal)

Solicitation Number
21-036

Title
21-036 Customer Care and Billing Services for Utility Services

Source ID
APC

Details

Location
Alberta

Dates

Publication
2021/08/20 02:00:00 AM EDT

Closing Date
2021/09/30 06:00:00 PM EDT

Contact Information

Phillip Lawrence
Description

The City of Calgary is interested in learning about organizations who provide high quality, robust and secure customer care and billing services for large utilities. Information collected will provide insights on types of services provided, scope of work, functionality, costs, etc. to support value for ratepayer investment in these services.

This Request for Information (“RFI”) is issued by the City of Calgary (“The City”) for the purposes of gathering information about the marketplace in order to assist in the determination of future purchasing options or requirements.

The City currently contracts its customer care and billing to a third-party provider. The City is requesting information to learn more about other organizations who provide high quality, robust and secure customer care and billing services for large utilities. This information will give The City a better understanding of the types of services provided, scope of work, functionality, costs, etc. It will support The City’s goal to ensure value for ratepayer investment in these services. The City will not be considering a new third-party contractor at this time.

For more information on this solicitation, please click on the following link:
http://vendor.purchasingconnection.ca/Opportunity.aspx?Guid=38a9625c-d922-2061-0ea4-39c2ed490000

Find more here.

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