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At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.
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What You’ll Be Doing
Reporting to the Vice President, Indigenous Markets, Commercial Banking, the Senior Manager is responsible for meeting the needs of our Indigenous clients and driving business growth in the commercial segments by working as the key relationship manager for their clients. The Senior Manager leverages partnerships with the broader market team and coordinates with key internal partners across CIBC to deliver a broad range of Commercial Banking and financial solutions.
The Senior Manager will have ultimate responsibility of clients, with credit needs generally above $5MM range and/or complex cash management requirements. In this role, the Senior Manager is accountable for CIBC capital in each client relationship. They manage the credit process and the overall credit quality of the accounts/portfolio, including identification of deteriorating credit situations in a timely manner.
Due to the unique characteristics and needs of the Indigenous client segment, the Senior Manager has experience with Indigenous communities and businesses and is knowledgeable about the operations of Indigenous economic development corporations.
This role is open to locations across Ontario.
How You’ll Succeed
- Manage relationship with Indigenous commercial clients, responsible to be the client advocate within the Bank, proactively work with relevant internal banking partners.
- Proactively engage with internal partners, prospects, clients and COIs in a manner that expands CIBC’s presence and awareness of Indigenous communities and businesses throughout the Senior Manager’s region (travel is required).
- Actively monitor and manage the profitability of CIBC’s relationship with Indigenous clients within the context of building a long-term mutually beneficial relationship through an approach that remains respectful about the client’s culture, community and values, and fully understanding the goals, objectives and status of the client’s business.
- Originate new client relationships that leverage knowledge and expertise, CIBC’s capabilities and that meet CIBC risk tolerances and profitability hurdles, to grow the Indigenous Banking business and CIBC’s overall Indigenous portfolio.
- Ensure that we deliver a one team approach by ensuring that we present solutions that address every aspect of the Indigenous client’s relationship with CIBC. This will require open communication with, active referrals to and close coordination with relevant internal partners, such as CIBC Retail Banking, CIBC Wealth Management and CIBC Wood Gundy.
- Ultimately accountable for retention of clients. Conduct client relationship reviews annually and support Net Promoter Score activities to ensure retention.
- Proactively assess client needs and propose products/solutions to meet those needs and the client’s broader business objectives. Ensure that clients continue to be aware of the benefits of using these products, as well as new products available to them. Continuously update knowledge on new products and remain current with Indigenous initiatives/programs offered by internal partners that may be of value to clients.
- Accountable for credit risk, credit expiries and the credit application process. Ensure a thorough understanding of the client’s business and ensure risk ratings reflect the inherent risk at all times.
- Identifies, in a timely manner, any deteriorating credit situations and takes the necessary steps to protect the Bank’s position, including early advice to Credit Risk Management, and referral to a high risk manager (if applicable).
- Manage all dealings internally and with clients in a manner consistent with the standards prescribed by CIBC policies and procedures, including Reputation and Legal Risk, Anti-Money Laundering, Code of Conduct, Credit Management, etc.
- Continuously identify and actively pursue personal development related to the role (for example, systems, relationship building/selling skills, product knowledge, tools used within the business, financial analysis, etc.). Share learning within the business.
- Act as a mentor and/or provide guidance to the Managers, Associates and other support staff
Who You Are
- Demonstrated ability to navigate the intricacies unique to Indigenous businesses, governance structures and land designations, and how these characteristics influence credit and lending processes.
- Very good ability to navigate the organization, resulting in efficient execution of the credit process with risk management.
- Well-developed relationship, management, origination and selling skills demonstrated through previous success in these areas. Ability to build a network, to make new contacts, build relationships with Indigenous clients and prospects, identify and/or create new opportunities and bring appropriate finance, advisory and treasury solutions to clients which meet and/or anticipate a client’s needs. A track record of closing deals.
- Ability to build a profile, both externally and internally. Value adds with Indigenous businesses, organizations and communities, the financial industry and with internal partners. Able to develop the profile into effective working relationships with Indigenous clients and internal partners.
- Comprehensive level of knowledge of strategic planning, business planning, forecasting, and modeling gained through extensive hands-on experience. The incumbent must be able to advise on strategic and best practices for growing and managing an Indigenous corporation.
- Well-developed understanding of financing options and their applicability to various Indigenous business scenarios.
- Well-developed and client segment relevant credit skills for conducting intensive due diligence, and for identifying and mitigating risk. Comfort with exercising independent judgment.
- Demonstrated experience in formulating financial solutions, including the ability to conceptualize and execute broad-based financial deals for Indigenous clients that optimize the cost of capital and liquidity to the firm.
- Product knowledge, to include not only a strong understanding of core commercial products and services, but a solid understanding of investment banking, capital markets and other alternatives, including Indigenous offerings/initiatives in development/established across the bank such as within Retail Banking, Wealth Management, Community Giving, Sponsorship & Marketing and Diversity and Inclusion.
- Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
What CIBC Offers
At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:
- Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
- Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
- Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training
- Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan
What You Need to Know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact [email protected]
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit