Company: 941624 Alberta Ltd. O/A Best Western Plus Mirage Hotel & Resort

Business Information: The newest and most modern full-service Hotel in Northern Alberta

Business Location: 9616 Highway 58, High Level, AB T0H 1Z0

Work Location: Same as above

Type of Employment: Full time – Permanent

Anticipated Start Date: As soon as possible

Job Duties:

• Establish work schedules
• Requisition materials and supplies
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Co-ordinate, assign and review work
• Assist guests with special needs
• Train staff in job duties, safety procedures and company policies
• Resolve work-related problems and prepare and submit progress and other reports
• Answer telephone and relay telephone calls and messages
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Maintain an inventory of vacancies, reservations and room assignments
• Process group arrivals and departures
• Take, cancel and change room reservations
• Process guests’ departures, calculate charges and receive payments
• Supervise the Hotel Front Desk Clerks
• Provide customer service
• Assign rooms to guests and inform them of any specials offered by the hotel
• Clerical duties (i.e. faxing, filling, photocopying)
• Communicate with hotel staff to check guest rooms’ status
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Follow emergency and safety procedures
• Handle wake-up calls

Requirements

– Education: Completion of high school is required

– Experience: At least 2 years of experience as a Hotel Front Desk Clerk or as a Supervisor in the hospitality industry is required

– Ability to supervise at least 2 people per shift

– Work Conditions and Physical Capabilities: Standing for extended periods, Work under pressure, Fast-paced environment and Attention to detail

– Personal Suitability: Judgement, Excellent written communication, Organized, Effective interpersonal skills, Client focus, Excellent oral communication, Team player, Flexibility, Reliability, Dependability

Salary: $23.00 to $25.00 Hourly, 30 to 35 hours per week

Benefits: Accommodation provided at a discounted rate

Important Information:  Must have flexible availability – morning, evenings, weekends, and holidays. Work schedule will be 5 to 10 hours per day for 4 to 6 days per week based on the business’ needs, with days off on a rotational basis. Overtime may be required

Apply by e-mail to: [email protected]

Apply by mail to:  9616 Highway 58, High Level, AB, T0H 1Z0