Hotel Clerk Supervisor

Hotel Clerk Supervisor

Job Information
Author qualityinnlonada
Date February 4, 2021
Deadline Open
Type Full Time
Company Lonada Investments Co. Ltd.
Salary $23.00 - $25.00 - Per Hour
Location High Level, AB
Category Miscellaneous
Contact Information
[email protected]

Company: Lonada Investments Co. Ltd. O/A Quality Inn & Suites

Business information: We are proud to provide an affordable stay and all the amenities a customer expects to relax and focus on what really matters: experiences.

Business Location: 9704 97 Street High Level AB, T0H 1Z0

Work Location: Same as above

Type of Employment: Full time – Permanent

Anticipated Start Date: As soon as possible

Job Duties:

  • Establish work schedules
  • Requisition materials and supplies
  • Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
  • Co-ordinate, assign and review work
  • Assist guests with special needs
  • Train staff in job duties, safety procedures and company policies
  • Resolve work-related problems and prepare and submit progress and other reports
  • Answer telephone and relay telephone calls and messages
  • Register arriving guests and assign rooms
  • Provide information on hotel facilities and services
  • Maintain an inventory of vacancies, reservations and room assignments
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Process guests’ departures, calculate charges and receive payments
  • Supervise the Hotel Front Desk Clerks
  • Provide customer service
  • Assign rooms to guests and inform them of any specials offered by the hotel
  • Clerical duties (i.e. faxing, filling, photocopying)
  • Communicate with hotel staff to check guest rooms’ status
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Follow emergency and safety procedures
  • Handle wake-up calls


– Education: Completion of high school is required

– Experience: At least 2 years of experience as a Hotel Front Desk Clerk or as a Supervisor in the hospitality industry is required

Ability to supervise at least 2 people per shift.

– Work Conditions and Physical Capabilities: Standing for extended periods, Work under pressure, Fast-paced environment and Attention to detail

– Personal Suitability: Judgement, Excellent written communication, Organized, Effective interpersonal skills, Client focus, Excellent oral communication, Team player, Flexibility, Reliability, Dependability

Salary: $23.00 to $25.00 Hourly, 30 to 35 hours per week

Benefits: Accommodation provided at a discounted rate

Important Information:  Must have flexible availability – morning, evenings, weekends, and holidays. Work schedule will be 5 to 10 hours per day for 4 to 6 days per week based on the business’ needs with days off on a rotational basis. Overtime may be required.

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